Part-time IT Onsite Support Engineer (Plan-les-Ouatesl, 1st/2nd level support)

☞ D-ploy GmbH

View: 148

Update day: 29-03-2024

Location: Plan-les-Ouates Genève GE

Category: IT - Software

Industry: Technology Information Internet

Job type: Full-time

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Job content

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities
  • On-site configuration, installation.
  • End-user orientation, support.
  • Servicing, repair and/or installation of IT End-User Computing (EUC) equipment and software including PCs, handheld devices, printers, POS terminals, and time clocks.
  • Serves as customer contact on technical and service-related problems.
  • Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
  • Determines most cost-effective repair/resolution to minimize customer downtime.
  • Prepares reports for analysis of product failure trends and service ability issues.
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
  • May involve use of problem management databases and help desk system.

Requirements
  • Good understanding of Information Technology; trends, products and solutions
  • 1+ years’ experience in a similar position supporting a variety of technologies and services
  • Knowledge of:
    • Windows OS (Windows 7 & 10)
    • Microsoft Office & Office 365 applications
    • PCLaptop hardware
    • PCLaptop peripherals, including printers
    • Mobile devices
  • ITIL certification and familiarity with the Service Now ticketing system is an advantage
  • Highly self-motivated and directed with a keen attention to detail
  • Customer focused with a passion and drive for customer satisfaction and delivering business values
  • Solid problem solving and analytical skills
  • Ability to work independently as well as willing to follow directions and best practices
  • Great communication and interpersonal skills
  • Friendly, supportive and flexible personality with quick learning ability
  • Good team player with planning and organizing skills & multi-task
  • Fluent English and French communication skills
  • Candidates have to declare Criminal record extract not older than 3 months

Benefits
  • Broad range of activities, tasks, and projects
  • Lunch Checks or Reka Money (Lunch Checks can be used in 7000+ restaurants, Reka Money can be used for Transport & Accommodation,Sport & Wellbeing, Leisure &Culture, Holidays & Travel)
  • Enjoy free refreshments in our D-ploy offices
  • Insurance Benefits
  • Gym Benefits
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits

Is IT in your DNA?

If you believe you are a good match for this role, or any other opportunities for which D-ploy is currently staffing, then we are very keen to speak with you. You can apply though a variety of channels, including our website www.d-ploy.ch or by reaching out directly to our recruitment team recruiting@d-ploy.ch.
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Deadline: 13-05-2024

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