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Operations Client Service Specialist Income / Entitlements
Ver: 136
Dia de atualização: 14-04-2024
Categoria: Finanças / Banco / Estoque Vendas Consultoria / Atendimento ao Cliente
Indústria:
Tipo de empregos: 100%, CDI, Temps de travail : 90-100%
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Conteúdo do emprego
Critères de l’offreDescription du poste
Do you have a high client service orientation and risk awareness? Are you well-organized and detail-oriented? Do you know how to stay clam under pressure?
We’re looking for an Operations Client Service Specialist for the client segment Bank to:
- Support them in their day-to-day transactional business in the field of operation securities, income / entitlements, tax and reconciliation
- Ensure query resolution until completion within agreed service levels and at client satisfaction
- Commit to a culture of continuous improvement centered on client service
- Working with different stakeholders to ensure Operational Excellence
- Coordinating between clients and internal units as well as custodians and external partners
- Providing support to customers to their daily business by analyzing and identifying issues related to custodial services; managing a resolution process within a defined Service Level Agreement
- Initiating escalations concerning the non-performance of third parties
- Degree in business and commerce
- Previous client service experience within the financial
- Passion for dealing with clients and understanding of securities and global custody products
- Can-do mentality with proven ability to increase customer satisfaction with a KYC approach and a flair for new technologies such as automation and robotics
- Comfortable working with internal and external clients
- Team player
- Excellent skills in MS Excel / Power Point / Work / Outlook
- Fluent German and English in spoken and written, French / Italian skills will be an asset
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Data limite: 29-05-2024
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