Quality Analyst - Associate

As a QA Analyst and part of the AWM QA team, you will be responsible for executing Quality Assurance (QA) testing for AWM Ops non-lending QA programs with focus on validation of AWM Client Onboarding, Client Service, Fees, and Authorities Ops processes.

You will develop a strong understanding of the business process and system workflow, be involved in the validation strategy discussions, and properly execute the validation plan with limited supervision. The QA Analyst must be able to interact with appropriate stakeholders to calibrate exceptions and help finalize testing results and identify improvement opportunities based on issues, escalation thresholds, etc. and assist with checklist and procedural enhancements. The position requires developing knowledge in multiple AWM Non-lending QA Programs: Client Onboarding/Client Service/Fees and Authorities with additional project management tasks include checklist updates, user guide updates, and Continuous Improvement Initiative follow-up.

Job Responsibilities:

• In this role you will develop a strong understanding of the business process and procedures and develop test plans that align with business procedures and system workflow.
• Execute testing scripts/checklists within the prescribed timeline, develop testing procedures
• Understand root cause for the errors and potential impact and communicate completeness and accuracy of the remediation of errors identified to the Business Analyst
• Communicate and confirm the test results and discuss results at a detailed level as well as in summary for Executive audiences
• Recommend control design enhancements to your Manager
• Participate in Expansion and Annual Review Projects to improve testing scripts, testing user guides, and reporting and population sampling

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance, Accounting, Business Administration or related discipline
• Experience in AWM Operations, QA, Audit, Controls or Risk experience preferred
• Knowledge of business applications supporting QA testing, operational processes throughout AWM Onboarding/Authorities/Fees and/or Client Service strongly preferred
• Ability to multi-task, manage multiple projects/teams and deliver business results, high degree of independent decision making, autonomy and sound judgement
• Ability to follow complex methods and procedures in diverse routine and non-routine tasks
• High proficiency in Microsoft Office applications required
• Highest level of professionalism, self-motivation and sense of urgency with strong communication, presentation, project management and leadership skills

Preferred qualifications, capabilities , and skills

• Influence and drive key aspects of the business/function
• Must possess strong analytical and problem solving skills to be used in evaluation and interpretation of data
• Teamwork and collaboration expertise
• Strong priority management, multi-tasking skills and attention to detail required

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.