Quality Senior Specialist - Fixed-Term Contract 18 months

J.P. Morgan is a global leader in asset and wealth management services. The Asset& Wealth Management line of business serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management businesses. With client assets of $2.7 trillion and assets under management of $2.0 trillion, we are one of the largest asset and wealth managers in the world. (Assets as of December 31, 2018). The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The opening is for a Quality Senior Specialist in the Control Management Organization. The team has responsibility for monitoring and testing adherence to policies and procedures by Client Advisors and Control/Support functions across EMEA. The testing primarily covers Suitability, Cross-Border activity, and Selling Practices.

This individual will:

• Execute Quality Assurance testing against established criteria; additionally, testing requires subject matter expertise with the ability to draw inferences, identify root cause, and make recommendations for corrective action
• Actively participate in LOB feedback sessions as testing results SME and offers clarifying commentary as needed to support findings
• Articulate findings verbally in meetings, analyse disputes, reassessments, and escalations, and demonstrates fortitude against potential adversity
• Provide verbal and written summaries of findings and corresponding corrective actions
• May act as a liaison with offshore team, and provide subject matter expertise
• Provides feedback pertaining to processes and opportunities for enhancement
• May perform targeted reviews
• Ensure testing job aids are kept current and are beneficial tools for the Quality Specialists and Analysts
• Participate in new test creation or modification as new obligations or requirements changes

Qualifications:

• Position requires experience in oversight functions such as auditing and/or operational quality assurance
• Strong organization and time management skills
• Excellent written and oral communication skills
• High degree of professionalism, self-motivation and sense of urgency
• Ability to quickly absorb industry knowledge, business processes, policies and regulatory requirements
• Flexible and able to work in fast-paced environment to meet aggressive deadlines while priorities are shifting
• Strong analytical, issue resolution and problem solving skills
• Strong Leadership skills
• Risk and control management experience
• Presentation delivery
• Relationship building and conflict management
• Strong Microsoft Office skills.
• Fluent English. Russian or Portuguese speaker is an asset

J.P. Morgan Asset & Wealth Management advises institutions, endowments, foundations and families through Asset Management and Wealth Management . Our Wealth Management business includes J.P. Morgan Private Bank, J.P. Morgan Securities and Chase Wealth Management.

J.P. Morgan Private Bank advises the world’s wealthiest families and helps them achieve their desired goals. Our teams of Advisors deliver advice, solutions andJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.