Job type: Full-time
Job content
ROOMS DIVISION MANAGER
The Grand Hôtel du Lac, a 5* superior property with 50 rooms entirely designed by famous French interior designer Pierre-Yves Rochon, is a member of Relais & Châteaux and Swiss Deluxe Hotels.
In terms of gastronomy, the Grand Hôtel du lac offers a Michelin starred restaurant “Les Saisons”, a summer Popup Buddha-Bar Beach and various function rooms for all types of events up to 300 persons.
Passion, relationship, quality, difference and “art de vivre” embody our philosophy. We offer a dynamic and motivating environment where human relations are at the centre of our concerns.
The Rooms Division Manager is a member of the Executive Committee and reports directly to the General Manager.
Your main tasks will be as follows:
________
MANAGEMENT OF ALL FRONT OFFICE AND HOUSEKEEPING TEAMS:
- Recruitment, training, planning, supervision, assistance
- Ensure the guest’s satisfaction throughout their entire experience
- Continuously updating the procedures in accordance with the hotel’s standards
SUPERVISION OF THE ROOMS DIVISION TEAM’S ACTIVITIES
- Reception (reservations, cancellations, check in, check out, luggage, parking)
- Communication (telephone, emails, messages)
- Cashiering (invoicing, cashier collection and follow-up of PM)
- Housekeeping (supervision, rooms maintenance)
- Administration (analyses, strategy, forecast).
YOUR SKILLS ARE NATURALLY ORIENTED TOWARDS:
- A perfect information flow with other departments and management to ensure total guest satisfaction and improvement of staff and customer loyalty
- Facility for problem resolution, management of complaints
- Excellent presentation and interpersonal skills
- Field and operational oriented
- Organized, proactive, pedagogue, team player
Only applications that meet the following criteria will be considered;
- Successful experience of at least 3 years in a management role in a luxury property
- Fluent in French, German and English
- Eligible to work in Switzerland (Swiss or UE national)
Permanent contract / 100% activity rate
Remuneration according to profile
Deadline: 13-05-2024
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