Sales Operations Coordinator

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Job Description

The International Sales Operations Coordinator will demonstrate the ability to work in a fast-paced environment that is continuously changing and evolving. The individual and team will provide service and support to the S&OP team, Sales team and wholesale customers along with executing the activities and processes within the Sales organization. They will support, enable and drive front line sales teams to sell better, faster and more efficiently within our limitations. Reporting to the manager, International Sales Operations Coordinators will be responsible for building strong relationships and working in close collaboration with EMEA Sales Operations team, Sales Teams, Finance teams and Logistics teams along with other teams across departments within Canada Goose to manage sales order process, customer queries and return authorisation whilst ensuring effective time management. Maintaining overall day to day functions of order and re-order management, including account service management. Ability to work independently and as part of a team, focusing on the ability to sell in omni channel that demonstrates attention to detail, strong organizational and problem-solving skills.

Key Responsibilities: Wholesale Operations

• First point of contact for sales, finance and logistics teams and customers to manage the order book.
• Maintain operational excellence with timely and accurate order processing and communication for all orders. Ensuring accuracy of terms, pricing and delivery information. Facilitating and executing revisions on orders and customer information.
• Reviewing order fill rates, releasing orders for processing and tracking product delivery.
• Assist customers as well as internal and external sales and planning team members with all order inquiries, such as inventory availability, order status, product information, back order tracking, estimated ship dates and tracking information
• Support sales and planning and ensure procedures and practices are in alignment with department initiatives
• Accurately process all customer & Sales Representative requests and inquires (received via email, phone etc.) in a timely fashion according to set SLA’s.
• Coordinate with Sales & Operations team to ensure sales order and confirmations are properly authorized, accurate and entered into the company business systems according to set timetables
• Sales reporting to be updated daily including orders shipped, open orders, allocated orders, back orders and credit holds to distribute internally and to the account base
• Resolve escalated customer issues by investigating problems and developing solutions
• Ensures all customer account information are up to date and maintained in our systems
• Works closely with Sales and Operations to provide accurate information on order status and anticipated fill dates of back order products
• Coordinate with finance department to assist in invoicing of pro-forma invoices, credit notes and credit insurance checks
• Issuing return authorizations requested by Account Executives and ensuring correct approvals are granted. For accuracy ensuring invoices have been issued for returning product.
• Build and maintain relationships with wholesale customers and Account Executives with weekly updates. Answering incoming emails and phone calls.
• Weekly analysis of the order book, ensuring product flow. Issuing reports to Account Executives and select wholesale customers.
• Participating in weekly order book meetings by presenting the most up to date, accurate information relating to order management. Recommending areas of opportunity.
• Adhering to internal controls as outlined by internal audit team.
• Providing back up support to the team as necessary.
  
  

Key Responsibilities: Sales Operations – Direct to Consumer and Other Channels

• Respond to inventory availability inquiries from various departments
• Provide cross-functional team support, help troubleshoot issues that impede the completion of sales orders
• Ad hoc reporting
• Maintaining ATS visibility
• Executing and managing Employee orders – DISCO and Purchase Program.