Senior Manager - Operation Support

Job content

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?

Wärtsilä in Switzerland is the group’s centre of excellence for low speed two-stroke marine diesel engines. These are utilized for the propulsion of all types of deep-sea ships worldwide, including tankers, general cargo ships and container ships right up to and including the world’s largest ships.

We are now seeking a Senior Manager Operation Support to join our Two-Stroke team on a permanent basis in Frauenfeld, Switzerland.

What Will You Be Doing

As a Senior Manager Operation Support you will ensure that all technical and operating issues are solved in the most optimised way and to full satisfaction of our customers. You will not be working on this alone, you will have the support from your team of technical professionals.

For us to be the best match, we expect you to be passionate about ensuring a first class customer experience and have deep technical knowledge of Wärtsilä two-stroke engines.

As Senior Manager Operation Support, your work will focus on these responsibilities:

• Lead and manage the 2-stroke Operation Support team.
• Act as a main point of contact for operational questions towards WinGD.
• Act as focal point for acquiring top level technical and shipping related insides on latest technologies & trends.
• Develop and maintain customer contacts & network on complex technical matters.
• Ensure full ownership and management on technical inquiries.
• Lead major technical repairs.
• Lead in negotiation activated with insurances and key stake holders.
• Drive and participate in continuous development of our own employees to meet the expectations of the companies and market know-how.
• Effectively manage 24/7 emergency operation support to customer & WinGD.
• Ensure alignment and bi-directional knowledge sharing with global Technical Services organization.
• Provide and ensure high level technical solutions & consultancy to customer and internal stakeholders.
• Provide remote troubleshooting and remote operation support for 2-stroke installations as required.
  
  

To be successful in this role, we expect you to have:

• Deep technical knowledge of two-stroke engines and partner WinGD.
• Embody excellent project management execution skills.
• Demonstrated problem solving skills and ownership to deliver.
• Ability to drive and maintain high performance across a team of technical professionals.
• Have an excellent customer experience mindset.

• Strong communication and influencing skills.
• Fluent in English, both written and verbal.
  
  

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 20 July 2021, through submitting your application through our careers portal. We aim to keep you updated on the process all the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to either Thomas King, GM TS&FS, 2-Stroke Services through email at Thomas.king@wartsila.com or Ole Pyndt Hansen, Director 2-Stroke & Other OEM Services through email Olepyndt.hansen@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Please apply by 20 Julyat 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

This is Wärtsilä

Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise.

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.