Service Delivery Manager (m/w/d)

Job content

Publish Date Oct 27, 2022LocationVevey, CH, 1800Company AtosAbout AtosAtos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients.The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.We are looking for talent for our "Big Data & Cyber Security" division! Support our team as Service Delivery Manager (m/f/d) at the Vevey site as soon as possible.Tasks

• Central point of contact for the customer and the contractual services sourced by the customer
• Responsibility for the delivery of services to the expected quality level
• Managing internal and external service providers and leading sub-projects
• Collaboration with key account management for long-term retention and development of assigned customers
• Supporting the presales phase as well as the service implementation and transition phase
• Contract creation, ongoing contract maintenance and triggering of invoicing

Profile

• Completed higher education in information technology
• Several years of experience in IT service management (SLAs, escalation management, contract management, etc.)
• Technical expertise in Windows, Linux and virtualized environments
• Certified in IT Service Management (at least ITIL V3 Foundation)
• High solution orientation and a convincing appearance
• Organizational talent, initiative and strong implementation skills are your hallmarks
• French, German and English spoken and written

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.