Service Fulfilment Operations Developer (B2B Support), limited for 2 years

Job content

WHO YOU ARE
Service Fulfilment Operations Developer is a position within logistics taking care of last mile delivery and services (e.g. furniture assembly, kitchen installation) offered by IKEA.
Close contact with the stores, the contact center, central warehouse and external service providers for last mile delivery and services to develop the business is one of the key assignments. This requires good leadership, communication and analytical skills.

• You have either a university degree in logistics, economics or business administration or relevant work experience; worked in business-to-business area is an advantage.
• You have retail experience in logistics, sales and/or customer relations as a team manager.
• You are used to work with internal and external stakeholders.
• You are flexible in time and tasks, pro-active and have presentation skills.
• You perform well in project management in a fast-changing environment and have experience developing business development roadmaps.
• You have excellent social skills and are used to meeting and interacting with internal and external business partners.
• You are a proven problem-solver with experience in developing and improving existing ways of working.
• You have excellent presentation, analytical and numerical skills.
• You have strong computer skills with a very high proficiency in Microsoft Office applications.
• You are fluent in German and English, a level French and/or Italian can be an added value.

YOUR RESPONSIBILITIES
• Securing high performing daily operations connected to service fulfilment via the assigned service partner(s) or partners in an assigned geographical area.
• Ensuring excellence in operations and quality under the scope of Service Fulfilment on the market in order to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting the customers.
• Responsible for short-, mid-term and long-term operational development of assigned existing service partners.
• Contributing to the negotiations and drive cost development of the Service Fulfilment function by working with the assigned service partner(s) or partner(s) in an assigned geographical area.
• Securing efficiency and implementing improvements on the market in cooperation with relevant stakeholders throughout the organisation to reach excellence in execution and exceed customer expectations.
• Contributing with both knowledge and expertise to optimal multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks.
• Contributing to the work of the Operations Specialist with relevant input regarding IT solutions to secure that IT solutions are maintained and updated.

ABOUT THIS WORK AREA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!




GOOD TO KNOW
This position will be for a 2 years period to support and develop IKEA’s business to business strategy related to last mile delivery and services. Also supporting other parts within Service Fulfilment Operations can be requested.

Please submit your application online and make sure to include your CV, motivation letter and any other relevant documents. Unfortunately, paper applications cannot be taken into consideration.
Following a first selection, successful candidates will be invited to a phone or video interview. After this step, we will invite selected applicants to a face-to-face interview with the line manager and possibly other stakeholders. A trial day, where you can get to know your team and get a better insight into your potential future workplace, may also be part of your application experience.