Technical Assistant

Job content

OBJECTIVES OF THE PROGRAMMEWithin the Department of Governing Bodies, the Office of Language Services (LNG) provides high-quality, timely and cost-effective translation, interpretation, editing, official records, word-processing and online services for the governing bodies, as well as language services for the Director-General’s Office and WHO technical programmes, so as to make WHO health policy and technical information accessible to its target audiences in the official languages of the Organization.Description Of Duties

• Supports the digital business needs of GBS, including creating, updating and publishing web and intranet pages, on-time publishing of GBS documentation simultaneously in all languages, and responding to requests for new pages based on current GBS priorities and strategies;
• Follows up with colleagues in other relevant departments, particularly the Department of Communications, to ensure website availability and performance during day-to-day operations, response to requests for technical support from stakeholders, and monitors and reports on content using web analytics data;
• Advises on optimal designs for publication of digital content to ensure maximum performance and access for stakeholders;
• Assists in the support and maintenance of editing, translation and document management tools and other language technologies used in the department;
• Performs activities related to the pre-processing of files received for editing and translation, including checking files for compliance with tools, creating/amending graphics and supporting translation teams when working with specialized file formats;
• Assists in the support and maintenance of tools developed in the context of the AKN4UN initiative;
• Assists in the support and maintenance of neural machine translation (NMT);
• Provides graphic design services for GBS, and occasionally other departments, particularly in relation to the preparation of the conference and governing bodies materials, and, on request, provides support and advice on layout and preparation of documents for printing;
• Administers the GBS documentation archiving server and works with the library service to ensure the institutional repository (IRIS) is up to date in relation to GBS documents.

Required QualificationsEducationEssential: Completion of secondary, technical or commercial school education or equivalent.Desirable: Professional training or study in graphic design, web design and content management at a recognized school or its equivalent in work experience.ExperienceEssential: 8 years of relevant experience in graphic and web design, website maintenance, and use and implementation of digital content management systems and workflows, including experience in WHO, or other UN systems or international organizations.Desirable: Experience in the use and implementation of Sitefinity. Experience in supporting language teams, including practical knowledge of computer-assisted translation (CAT) tools and support activities associated with the translation process. Experience in creating and editing digital assets such as photos, videos, infographics, presentations, social media assets, podcasts and/or other digital content. Knowledge of XML language and XML-based documentation workflows.Skills

• Ability to analyse tasks and plan work under tight deadlines, be proactive and solve problems.
• Knowledge of how web content management systems work.
• Ability to understand and maximize the use of the features and benefits of web content management systems.
• Follow processes and standard operating procedures for content development and production.
• Ability to conceptualize, with strong creative skills for design, use of colour and layout.
• Ability to work independently, but also to contribute effectively as part of a team.
• Knowledge of standard office, graphics and database applications and software.
• Skills in presenting data in easy-to-understand graphic formats.
• Knowledge of standard relevant programming tools and software (HTML/XML, CSS, Java/Javascript, batch script, jQuery).
• Knowledge of Windows Server environment and administration.
• Knowledge of language technology and software tools that aid the translation process.
• Ability to learn new content management systems and workflow tools.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Knowing and managing yourself
• Producing results

Use of Language SkillsEssential: Expert knowledge of English. Intermediate knowledge of French.Desirable: Beginner’s knowledge of another official UN language (Arabic, Russian, Spanish and Chinese). The above language requirements are interchangeable.REMUNERATIONWHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at CHF 84,962 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.Additional Information

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• For information on WHO’s operations please visit: http://www.who.int.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion)are strongly encouraged to apply for WHO jobs.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
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GradeG6Contractual ArrangementFixed-term appointmentContract Duration (Years, Months, Days)Two yearsJob PostingJun 9, 2023, 6:20:37 AMClosing DateJun 30, 2023, 4:59:00 PMPrimary LocationSwitzerland-GenevaOrganizationHQ/GBS Governing BodiesScheduleFull-timeIMPORTANT NOTICE:Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings.