Technical Support Analyst

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique ’Engineering DNA,’ EPAM’s globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people’s lives. In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.

Selected by Newsweek as a 2021 and 2022 Most Loved Workplace, EPAM’s global multi-disciplinary teams serve customers in more than 50 countries across six continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked four times as the top IT services company on Fortune’s 100 Fastest Growing Companies list. EPAM is also listed among Ad Age’s top 25 World’s Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest Growing Firm.

Learn more at www.epam.com and follow EPAM on Twitter and LinkedIn.

DESCRIPTION

Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting-edge tooling platforms through machine learning?

If so, you might be the Technical Support Analyst we are looking for to join our joint project with one of our biggest clients from the banking industry in Zürich or in Basel.

You’ll be working as part of the Cyber Information Security department within Technology Services. Within CIS, you’ll be part of a global Access Governance Operations team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model.

WHAT YOU’LL DO

• Manage support and monitoring of the banks critical Access Management solutions, synchronization/provisioning workflows and infrastructure components through the complete IPM lifecycle. This will include Application Configuration Management (ECMS -> BBS/CAPS), Provisioning Interface Configuration (BBS -> Target), Bulk Entitlement Updates (BBS MM), Business Role Management, Mover Process/Suppression Support
• Analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
• Work collaboratively with internal/external teams, always focusing on the best approach for the bank
• Managing knowledge articles in the knowledge management repository
• Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

WHAT YOU HAVE

• Minimum of 5 years of experience in Access Management/ Security IT
• Sound understanding of Financial domain and Security
• Ability to adapt new processes/tools
• Readiness for working hours (24x7 on call support)
• A good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management
• Familiarity with Service Management tools (eg: Service Now) for the logging and tracking of incidents, and service requests. Preferable tools knowledge: Mainframe (TSO, JCL, Editor), Database (DB2, SQL, Spufi/Startool)
• Preference would be given to candidates who have also worked on BBS, CAPS/CASS, ABACUS, ECMS, LDAP, ACTIVE DIRECTORY
• Automation/ application development experience, understanding of Agile or any other SDLC methodology would be advantageous
• Strong written & verbal communication in German and English

WE OFFER

• Competitive compensation depending on experience and skills
• Knowledge-sharing across EPAM’s global Tech Communities
• Unlimited access to LinkedIn learning solutions
• Relocation support as per EPAM relocation policies
• EPAM Community with regular corporate and social events
• Career growth, performance and compensation reviews
• EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
• EPAM Switzerland was named a Top Company 2023 by Kununu for its people centric culture built on life-long learning

ADDITIONAL

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following
• Swiss nationals
• EU/EFTA nationals
• Third-country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits