Junior IT Service Desk Agent

☞ Glencore

看过: 251

更新日: 26-03-2024

位置: Baar Zug ZG

类别: IT-软件

行业: Mechanical or Industrial Engineering Staffing Recruiting Human Resources

水平: Associate

工作类型: Full-time

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工作内容

  • Glencore Headquarters
  • Baar, Zug, Switzerland
  • IT Department

The main tasks and responsibilities include:

  • Deliver best practice incident management
  • First point of contact for customer liaison and keeping customers informed of progress of incidents
  • Recording, investigating, diagnosing and resolving incidents
  • Communicating both proactively and reactively with all users and technical resolving teams
  • Ensuring correct reassignment of unresolved or misrouted incidents
  • Provide proactive support in order to consistently improve the ‘end user experience’
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最后期限: 10-05-2024

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