Accuray Innovation & partnership Hub Coordinator

Job content

Give hope. Give health. Make your mark in the fight against cancer.At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.Job DescriptionAccuray Innovation & partnership Hub CoordinatorSummaryThe Accuray Innovation & Partnership Hub Coordinator will work closely with the Head of the Accuray Innovation & Partnership Hub and with the Clinical Training & Support (CTS) Manager to ensure coordination, effective communication, process alignment and organization for all meetings, trainings and events held at the Accuray Innovation & Partnership Hub including Accuray Centre for Education (ACE).Her/his main responsibilities will include the organization of in person customer trainings held at ACE, welcoming and hosting customers visiting the Innovation & Partnership Hub for training, events or VIP reference site visits and will act as the responsible person for the effective day to day running of the Innovation & Partnership Hub.Reporting To/DepartmentManager of Accuray Innovation & Partnership Hub with dotted line to the Clinical Training & Support ManagerEssential Duties And Responsibilities

• Organize the logistics surrounding onsite trainings for new and existing Accuray customers relating to systems and upgrades including (but not limited to):
• Ensure once a customer has registered to attend training, they are eligible for such training according to their contact or system sales agreement.
• Assist customers with travel arrangements (flight, hotel, car rental) and prepare visa invitation letters where needed.
• Send relevant information ahead of the training to the customers.
• During training act as the host and point of contract for attendees. Facilitate the smooth running of the courses and help to rectify any issues which may arise surrounding logistics.
• Liaise with the EIMEA and Global Clinical Training teams to ensure correct registration procedures and relevant documentation relating to training is completed within a timely fashion.
• Coordinate the ordering of lunches and refreshments when needed.
• Manage the collection and coordination of post training feedback forwarding to the CTS manager.
• Ensure distribution of training certificates to attendees.
• Work with the Marketing and Commercial teams as well as the relevant members of the EIMEA Steering Committee to coordinate and host VIP reference site visits.
• Ensure customers are registered (where applicable) with the relevant bodies to ensure sunshine act compliance.
• Host customers during a training course or visit, ensure the center is kept clean and tidy, beverage and lunches are provided when needed and the facilities are kept well stocked.
• Liaise with the clinical team at Swiss Medical Network and the Genolier Innovation Hub team to coordinate meetings, events and visits which require their input or attendance.
• Order sundry items and supplies such as tea, coffee and milk.
• Support expense management of the Innovation & Partnership Hub. Verify related invoices, prepare PRs, collect approvals and follow-up on payments.
• Work with the Marketing and Operations team to coordinate and facilitate events to be held at the Innovation & Partnership Hub.
• Ensure integration with other support functions as needed; share information and coordinate communication to ensure an effective and smooth workflow within the EIMEA region.
• The position will be primarily based at the Innovation & Partnership Hub based at the Genolier Innovation Hub, Clinique du Genolier but should there be no duties required at the hub on a given day the coordinator will be able to work from the Accuray International Headquarters in Morges.

PERFORMANCE METRICS

• Successful organization and management of training and events logistics.
• Compliance with all EIMEA processes including timely sunshine act submissions for customers where appropriate.
• Timely submission of PR’s and follow-up with the accounting team regarding payments.
• Positive feedback from attendees on training logistics.
• Positive feedback from other Accuray departments interacting with the hub such as the marketing and commercial teams.

Required Qualifications

• Relevant diploma/certificate in operational administration
• Experience in an international environment, preferably in healthcare sector
• Excellent computer skills in MS Office (Word, Excel, Outlook, and PowerPoint)
• Excellent interpersonal communication skills (verbal and written)
• Be able to host customers and act as their liaison whilst visiting the Innovation & Partnership Hub
• Be able to problem solve and use their own initiative
• Ability to prioritize and work independently
• Must be detailed-oriented and have excellent organizational skills
• Demonstrated ability to multitask with a high level of initiative and motivation.
• Fluency in English, additional European language preferred

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.EEO StatementAt Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.