Home based: Capacity building and eLearning consultant, Global Cluster Coordination Section - (72 working days between June and November 2023) - Office of Emergency Programme (EMOPS)

Job content

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, an advocate

Purpose of Activity/Assignment

The Consultant aims to support the Office of Emergency Programmes (EMOPS) and its Global Cluster Coordination Section (GCCS) intercluster capacity development project and to improve the skills of current and prospective cluster staff and their managers. The consultant will bring technical knowledge needed to develop and maintain eLearning and cluster channels on the Learning Management System (Agora) and support a collaborative and harmonized approach in developing such learning to serve all clusters.

Scope of work

• Provide GCCS intercluster and all UNICEF-led clusters with high-quality, accessible, online self-paced training modules using Rise Articulate 360.
• Ensure Quality Assurance, Testing, Piloting and Roll Out of the cluster coordination modules to be developed.
• Provide continued development and tailoring of the Moodle/Totara Learning Management System (Agora) as per the GCCS plan for channel development of its 5 learning channels, including advising on UX/UI, in-house support from GSSC, link with other initiatives such as the Humanitarian Platform through technical alignment, etc.
• Lead harmonization of existing GCCS and cluster e-Learning modules and offline content to serve multiple learning profiles (currently single profile focus) to avoid duplication of effort and resources.
• Organize and quality assure translation of cluster and GCCS e-learning for delivery in English, French and Spanish.
• Work with GSSC to produce a durable solution to tailored reporting on GCCS and cluster course utilization.
• Contribute to the reflection on Monitoring & Evaluation options and design for GCCS and cluster e-learning and learning more broadly.
• Provide project M&E to support donor reporting by GCCS.
• Serve as liaison between GCCS and GSSC Agora team and the GLC in Budapest.
• Support the GCCS Learning taskforce in line with annual plan.
  

Deliverables

Work Assignments Overview Deliverables/Outputs Timeline Lead on optimization of UX of clusters’ online platforms and channels and help them develop relevant tools, such as learning needs assessments, in collaboration with Agora teams and external vendors when needed.

Lead translation of channels, dashboards and modules for all clusters to deliver their content in English, French and Spanish.

All cluster Agora channel dashboards are functional in 3 languages where requested, with optimized user experience (including accessibility)

10 days

28 Jun 2023

Support the creation of two senior leaders eLearning videos, leading on identification of images and music, liaising with vendors, putting in place content development and quality assurance processes and ensuring timely delivery. 2 short videos are created, published and disseminated.

13 days

28 Jul 2023

Lead harmonization of existing content to serve multiple learning profiles (currently single profile focus) in order to avoid duplication of effort and resources.

At least 14 existing modules are reviewed, adapted and nested on the AGORA Humanitarian coordination learning channel in 3 languages

11 days

28 Aug 2023

Ensure Quality Assurance, Testing, Piloting and Roll Out of the cluster coordination modules to be developed.

29 new or adapted modules are tested and piloted, and feedback incorporated for rollout.

13 days

28 Sept 2023

Develop M&E for the GCCS learning project including automated Agora reports of usage

Monthly automated Agora Reports set up with GSSC Agora team and shared timely with GCCS.

28 Oct 2023

Provide GCCS intercluster and all UNICEF-led clusters with high-quality, accessible, online self-paced training modules using Rise Articulate 360.

• 7 Intercluster modules are created on RISE, reviewed, and exported as SCORM. the course pages are created on AGORA and the courses hosted on relevant channel and shared with related clusters.
• 8 WASH course pages are created on AGORA and hosted on the WASH Dashboard
• 8 new CP modules are created on Rise Articulate, the SCORM packages are created, exported to the pages on AGORA LMS and featured on the CP dashboard.
  

25 days

28 Nov 2023

Estimated Duration of the Contract

72 working days between early June 2023 and 30 November 2023

Consultant’s Workplace and Official Travel

This is a home-based consultancy contract with 4 estimated visits to the Geneva office.

Travel, as and when they take place will be reimbursed based on actuals.

Estimated Cost of the Consultancy & Payment Schedule

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant. Please propose an all-inclusive professional fee for 72 working days to undertake this assignment.

To qualify as an advocate for every child you will have…

• A First University Degree (Bachelor’s or higher) in Marketing, Communications, Project Management, Education, Psychology or other relevant field.
  

Knowledge/Expertise/Skills Required

• At least 5 years relevant work experience, of which at least 2 years in a similar role Previous experience with Totara/Moodle required. Experience with UNICEF’s LMS (Agora) is considered an asset
• Hands on experience with Articulate Rise
• Knowledge of UX/UI and tech savvy Previous experience with L&D for UNICEF is considered an asset.
• Good knowledge of cluster work highly desirable
• Good communication skills: both oral and written form with excellent writing skills in English and French is essential
• Good working knowledge of Spanish is a plus
  

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS), and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks

Please include a full CV, and a Financial Proposal in your application by indicating your availability and a lumpsum based on 72 working days to undertake the terms of reference above. Applications submitted without a professional fee will not be considered. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

UNICEF offers reasonable accommodation for consultants with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.