Junior IT Service Desk Agent

☞ Glencore

View: 172

Update day: 26-03-2024

Location: Baar Zug ZG

Category: IT - Software

Industry: Mechanical or Industrial Engineering Staffing Recruiting Human Resources

Position: Associate

Job type: Full-time

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Job content

  • Glencore Headquarters
  • Baar, Zug, Switzerland
  • IT Department
Joining a dynamic Global Security team, the successful candidate will be based in our Swiss headquarters, and support a range of global security services. Activities range from operational to strategic, and include first-line response, vulnerability / compliance management, penetration testing, security reviews, and incident response.

The position encompasses:

  • Being a first line responder for information security events and requests
  • Supporting the team with operational security tasks, such as legal data retention and exception requests
  • Developing our knowledge-base and identifying methods to automate and streamline security workloads
  • Providing technical guidance to a range of IT teams to help them understand and resolve security issues
  • Coordinating and conducting technical security (penetration) tests, often working with specialist partners
  • Creating condensed security reports with clear recommendations for IT leaders

and requires experience in:

  • Securing Enterprise Microsoft Windows, e.g. access control, security groups, audit-logs, and organisation design
  • Global networking technologies and network security services, e.g. firewalls, web-proxies, and segmentation
  • Vulnerability and compliance tools and processes, supporting local teams complete mitigation activities
  • Technical security testing and remediation, risk evaluations, and change management
  • Technical dashboard definition and refinement, knowledge management, and automation tools
  • Creating security guidelines and processes, and making real changes in the organisation
Together with:

  • Having a strong interest in ongoing security developments
  • Being able to multi-task, own actions and deliver quality results
  • Excellent organisational skills and attention to detail
  • Strong team collaboration and interpersonal skills
  • Highly adept in English (speaking, writing, negotiating) with skills in other European languages a plus
We look for candidates with:

  • Graduate degree in IT, ideally in information / IT security, with related professional training and qualifications
  • 2-5 years’ experience in an IT department, working on security related tasks and activities
  • Skilled user of MS productivity tools (e.g. Excel, Word, PowerPoint, PowerBI, etc.)
  • Experience of automation and reporting tools (e.g. Automic, Powershell, PowerBI etc.) will be a plus
  • Pragmatic, hands-on, with a range of security skills across the technical and policy spectrum
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Deadline: 10-05-2024

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