Knowledge Management Assistant

Would you like to be part of a dynamic and exciting organization using cutting edge technologies to deliver a world changing product that has a direct impact on the lives of cancer and rare disease patients worldwide? Join our growing team and use your exceptional organisational and analytical skills to help us deliver on our mission of democratizing Data-Driven Medicine. Our products are used by over a thousand healthcare institutions globally and provide world leading capabilities for the analysis of genomic, clinical, and imaging data.

SOPHiA GENETICS is looking for a Knowledge Management Assistant to join the Quality Assurance and Regulatory Affairs (QARA) team at our headquarters in St-Sulpice, Switzerland. Reporting to the Head of Knowledge Management (KM), you will be responsible for supporting, enabling, and curating knowledge-sharing systems and channels. Additionally, working directly with platforms like those used for our global Quality and Learning management, you will analyze trends and usage, and develop metrics and indicators to monitor and guide continuous improvement of the Knowledge Management projects and initiatives, and the greater goals of the Regulatory and Quality department.

Your main tasks will be:

• Management systems, and optimise the effectiveness of other internal databases and forums.
• Develop new and improve existing knowledge sharing channels (intranet, Confluence, etc.).
• Support document control processes including data entry, word processing, filing, organising, and ensuring adherence to Document Management / Configuration Control procedures and periodic review cycles.
• Support stakeholders company-wide and identify improvements to harmonise and enable easy access and usage of the KM systems.
• Write and maintain KM quality documents (SOPs, forms, Work Instructions, etc.).
• Support company-wide communication, awareness and training efforts around KM initiatives.
• Monitor and support the KM and QISMS service desks (JIRA) and serve as Knowledge ambassador to the entire organisation.
• Support department initiatives.

Requirements

Overall

• Bachelor’s degree (preferably in Quality Assurance, Biology or another scientific field)
• 1-2 years of experience in Process improvement / Quality System Management concepts
• Working knowledge of Quality Management and/or Learning Management systems
• Ability to coordinate projects at multiple levels
• Mandatory C1 english level required (spoken and written)

The plus that can make a difference :

• Working knowledge of ISO 13485 (others an advantage: 27001, 14971)
• Experience with implementing and tailoring processes for continuous improvement
• Familiarity with 21 CFR Part 820/ IVDR/MDR/ISO requirements
• Excellent, demonstrable skills with Microsoft Office, Word, Excel, and Power Point
• Excellent attention to detail and accuracy in English
• Previous experience with customer support is a benefit

Mindset & Personality requirement

• You recognise and respond positively to the need for change, seek out opportunities to make change happen
• Strong listening and support skills with excellent interpersonal communication ability
• Good time management and planning skills; able to prioritise
• You embrace change and challenge status-quo
• You are a self-starter, work independently with minimal supervision
• You take ownership and show leadership skills with a focus on getting things done
• You have excellent oral and written communication skills

Benefits

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.

Business recognition and accolades include:

• World’s most innovative companies (Top 10)
• World’s smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup - 2020
• Top 10 European biotechs startup to watch - 2021
• Top 25 East-Coast Biotech to watch - 2021

The Process

Apply now with your CV and your cover letter.

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholder from across the business.

Location :Currently located in our HQ in Saint-Sulpice, but will be relocated in 2023 in Rolle

Start: ASAP (or as agreed)

Contract type: permanent full-time