w) Internship at the Reception (Front Office and Seminar)

View: 202

Update day: 24-04-2024

Category: Accounting / Auditing IT - Hardware / Networking Information Technology Restaurant / Hotel / Tourism Internship / Entry level Sales

Industry:

Job type: Temps plein, Stage

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Job content

Praktikum / Trainee Hotellerie
Ausbildung / Praktikum (Empfang / Reservierung)

We are looking for a talent to join our Front Office department and help the team during the high season. to manage and run the hotel and conference.

Preparation of written quotes and confirmations / general correspondence

Usage of phone switchboards and proper use of verbiage during phone conversations

Knowledge of front office computer programs (room management, customer database, room rack lists etc.)

Knowledge of all methods of payment provided (cash register, debit/credit cards, gift certificates etc.)

Guest Services (tickets, errands, flight confirmations, assistance with guest events etc)

Gain know-how and be able to apply this to all available tools of communication (booking platforms, emails, central reservation systems, GDS, hospitality affiliates, social media etc.)

Daily reports (including statistics and interpretation thereof), daily accounting with individual outlets (restaurant, bar etc.)

You are fluent in French, German and English
You are a dynamic, curious, ready to learn
You feel comfortable speaking to guests, helping them and increasing their appreciation

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