Senior IT Support Specialist

☞ Avaloq

View: 167

Update day: 29-03-2024

Location: Zürich Zürich ZH

Category: IT - Software

Industry: Financial Services

Position: Entry level

Job type: Full-time

Loading ...

Job content

Your mission

  • 1st and 2nd level Service Desk Support.
  • Support internal users via tickets, phone, remotely, and on-site assistance.
  • Carrying out progressive incident analysis and ticket dispatching.
  • Document systems, procedures, and processes.
  • Handle IT service requests and manage request fulfillment process.
  • Provide user trainings.
  • Continuously improve of our support services.
  • Leading or contributing to local or virtual projects.
  • Deputize the Head User Support

Qualifications

What you need

  • Successfully completed IT education or comparable qualification
  • Experience in 1st and 2nd level support
  • Experience with various Microsoft Windows client and server operating systems
  • Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
  • Knowledge about video conferencing, and ad hoc support of VC meetings.
  • Working experience in a global context is a plus
  • Understanding of ITIL Incident Management best practices

You will get extra points for the following

  • Excellent command of spoken and written English
  • Service oriented mentality
  • High sense of initiative
  • Passion to learn
  • Structured and goal-oriented working method
  • Distinctive organizational skills and process-oriented thinking

Additional Information

Now let's talk about perks and compensation

We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.


Don’t be shy – apply!

Please only apply online, preferably with pdf documents.

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

Loading ...
Loading ...

Deadline: 13-05-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...