Customer Engineer: Full-time opportunities

☞ Microsoft

View: 153

Update day: 29-03-2024

Location: Zürich Zürich ZH

Category: IT - Hardware / Networking Information Technology Legal / Contracts

Industry: Informatique

Job type: Temps plein, Temps de travail : 90-100%

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Job content

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.

Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.

Applications to these opportunities are considered for all available sales roles including the ones described below, depending on education level and/or location. To be considered for an internship position, you need to be enrolled full-time as a student majoring in an applicable field with a minimum of one semester or term to complete after an internship.


Responsibilities

Location: Switzerland
Start date: September 2022

Customer Engineer

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

CEs participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them. The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers. CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise. The CE identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

As a Customer Engineer, you will work very closely with a CE manager and mentor to understand the CE role


Qualifications

  • Completed Bachelor’s degree in Computer Science, Information Technology, Engineer or related field preferred
  • Excellent communication skills and strong writing and presentation skills
  • Ability to manage executive relationships, both internally and with customers, to create business transformation
  • Excellent communication skills and customer skills desired
  • Passion for technology, both consumer and enterprise
  • Fluency in Czech and English languages is required
  • Able to work full-time from September 2022 if required.
Please ensure you are uploading your CV (in English) in order to be considered for the role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Deadline: 13-05-2024

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