Customer Service Coordinator m/f/d

Job content

In this role, you will be in charge of the order coordination for RoW (Rest of the World) -region to achieve a high service level, for the management of all enquiries from sales teams and customers while representing the Global Supply Chain and for accurate data management to enable reliable processes.How you will create a beautiful impact:Order Coordination (OTC)

• Order entry in SAP system incl. availability & freshness check, allocation requests and credit block release
• Monitor all relevant process steps after order entry until customer receives shipment
• Coordination of orders from German warehouse
• Control shipment costs via release process and freight invoice check
• Complaint management related to shipments including returns management, credit note and follow up on corrective actions
• Special order handling of BA allowance shipments and free of charge shipments (FOC)

Management of internal and external communication

• Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information etc.
• Frequent exchange with sales teams to align on priorities and special promotions or product launches
• Regular exchange with CS team from Asia to share best practices

Maintain accurate data

• Upload price files in SAP
• Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder
• Update master data of new products for specific TR / DM customers.

What you need to become our next audacious talent:

• Education in Business Administration, preferably some years experience in customer service (B2B) or in the export industry
• IT: MS-Office, Celonis; SAP-Knowhow is an advantage
• Good team player that shows initiative and an exact and efficient work manner
• Fast learner, able to work under pressure, reliable and communicative
• Enjoys working in a fast growing and changing environment
• Languages: Fluent English, German.

Start date:01/02/2023Why your journey with us will be unique:

• We care about our employees’ well-being: we contribute to the cost of your health insurance
• In addition to your 25 working days holidays, overtime is compensated with 8.5 additional days off: enjoy a summer day at the beach and a nice Christmas break
• Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor
• We recognise the importance of flexible work: you can work from home for up to 2 days a week
• A brand new office location in the centre of Zurich
• And more.

The world of La Prairie is just a few steps away:

• Application with CV + Cover Letter (recommended)
• First online interview with HR and/or hiring manager
• Additional interviews onsite with the hiring manager and others from the business.

To all recruitment agencies:La Prairie does not accept agency applications. Please do not forward CVs to our job portal. We are not responsible for any fees related to unsolicited agency applications.At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity amongst our talents is the strength of our House and we support professional equality for everyone. We welcome applicants with and from diverse backgrounds.