International Client Engagement Solutions Business Analyst

☞ Cartier

View: 198

Update day: 24-04-2024

Location: Meyrin Genève GE

Category: IT - Hardware / Networking Information Technology IT - Software

Industry: Commerce de détail et de gros

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Job content

Code de référence: 48385
International Client Engagement Solutions Business Analyst
Meyrin, GE, CH
Fixed Term

L’histoire de Cartier repose sur l’audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 7 500 collaborateurs de 90 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité.


“A unique opportunity to contribute to one of the most transformative journeys to serve our clients, by supporting our Relations Hubs to fully embody the Maison values.” Antonella M., International Client Engagement Manager



We would like to talk to you about the opportunity to join our International Client Relations Team, based in Geneva, as International Client Engagement Solutions Business Analyst.

In this role, you work as part of cross-functional teams to lead analysis, bring features and products to market and develop and grow user experience and business opportunities.



You will work very closely with the Digital Solutions Product Owner, the position requires a strong experience as a BA for Salesforce Service Cloud as well as a good understanding of Client Relations Centers processes.


HOW WILL YOU MAKE AN IMPACT?


Requirements documentation
  • Guide Client Relations Centers to improve client facing processes and operational efficiency via dedicated solutions in Salesforce
  • Connect with key users and the SFSC (Sales Force Service Cloud) Product Owner to agree and document detailed design and acceptance criteria for both functional and non-functional requirements and project deliverables
  • Lead workshops preparation and execution for process design and improvements
  • Highlight and share risks associated with plans and designs

Facilitate Solutions
  • Design how technology can best enable business and customer facing processes
  • Support the launch of new features and solutions from design to implementation, testing, training and adoption
  • Liaise between IT and business stakeholders to ensure all involved functions work together to attain the best results
  • Build training materials to support the implemented solution training and adoption phases

Continuous Improvement
  • Recommend improvements/optimization to current systems/processes and plan together with the Product Owner the implementation of these improvements
  • Measure adoption of each feature after launch and record feedback to start eliciting requirements for the next iteration of the project, if needed

HOW WILL YOU EXPERIENCE SUCCESS WITH US?



  • You possess a Master’degree in Business Management, Marketing, Computer Sciences, Computer Engineering or related fields
  • You have at least 3 years’ experience as a Business Analyst translating business requirements into functional and non-functional system requirements and working with technical teams to produce high level solutions
  • You possess experience in CRC / CRM environment and documented knowledge of Salesforce Service Cloud
  • You possess experience working with software for requirements documentation and development tracking e.g. JIRA/Confluence
  • You have experience working in Agile software development environments
  • You have good knowledge of the Asian digital solutions landscape for client engagement is considered a plus
  • You are fluent in English
  • You have strong experience in multiple stakeholder’s management
  • You are able to spot dependencies on other projects and assess impact on design across streams
  • You are keen to build strong relationships with teams and stakeholders (Product Management and Technology teams, particularly platform owners, developers, technical leads and testers, as well as other BAs across streams)


WHAT DO WE OFFER
  • We create a positive environment and highlight your personal and team performances
  • We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments
  • We constantly educate you with: Cartier’s savoir-faire, competitive landscape, industry news, client experience best practices

YOUR JOURNEY WITH US



If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the hiring manager and the HR Manager.

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Deadline: 08-06-2024

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