International E-Commerce CX Project Manager

Cartier is currently at the heart of an extraordinary digital acceleration, with ecommerce developments now more than ever before at the center of the Maison’s strategy. To sustain Cartier’s Digital Business Development, it is key to identify high-value opportunities and continuously improve the websites and digital shopping experience. You will play a central role on understanding digital & ecommerce clients’ needs and nurture internal decision making to design new features and lead continuous improvement on online and ecommerce customer experience. If you are eager to join this thrilling adventure, join us as an Intl. eCommerce Client Experience Project Manager.

HOW WILL YOU MAKE AN IMPACT?

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Master’s degree with min 5 years’ experience in a similar position, in an international environment
• Digital appetence and at ease with complex and technical ecosystem
• Strong operational background with capacity to work transversally
• Pro-active, attention to detail, methodical
• Ability to work both independently and as a part of a team in a fast-paced environment
• Knowledge of Medallia and customer experience tools is a plus
• Good command of Jira, Confluence or similar tools is a plus
• You are fluent in English and French

WHAT DO WE OFFER

• We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments
• We create a positive environment where we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
• We constantly develop you with trainings, continuous learning and feedback culture. Building a healthy and strong feedback culture, where you will feel entitled to give an honest opinion, is essential to us

YOUR JOURNEY WITH US
If your application is selected, we will give you first call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet our hiring manager and the HR partner for a confidential interview.