IT Client & Retail Experience Director m/f/d

Job content

This role is a key IT leadership role acting as the Strategic Partner for Retail, Omnichannel & Global Marketing to proactively provide innovative solutions and customer focused technology advice & delivery. Enabling the translation of vision into a strategy, a solution into a clear roadmap of implementation and leading the IT team & external partners to provide excellence in delivery & on time execution.

How you will create a beautiful impact:

Defining, implementing & managing the technology strategy & products for Client, Retail, and Marketing experience business processes

• Being a trusted partner to Retail & Omnichannel and Marketing stakeholders globally and in the regions/affiliates, defining the IT strategy and organization needed to achieve the ambitions defined in the roadmap 2025
• Developing specific technology strategies associated with Retail, Clienteling, CRM, Digital & social Media, and eCommerce, and new channels as they evolve
• Building and implementing the business case for organization and technology investments driving business value, within the scope of this role
• Executing/bringing to life products as an agile team collaboration with the business, setting a vision and iterative roadmap to get there, guiding the business though correct IT procedures and effective Change request processes, highlighting prioritization and incremental value driving releases
• Defining an IT architecture / Ecosystem enabling efficient and effective implementation of current and future needs of Client & Retail Experience
• Selecting and implementing suitable technology to streamline all internal operations and helping optimize their strategic benefits
• Proactively monitoring trends, changes or advancements in technology, through industry and luxury retail best practice, proposing ways the company can gain competitive advantage

Managing the Client & Retail Experience Team and external partners

• Setting objectives, organization, and development plans
• Providing guidance & coaching to the Client & Retail Experience team
• Driving a client & customer centric approach within the team
• Selecting and managing a partner ecosystem, that will enhance our internal IT team, through expertise and delivery execution

Collaborating across the IT organisation to ensuring end to end value is achieved

• Supporting the implementation of the global IT strategy & cultural transformation
• Owning x-functional IT & change programs as required
• Being the voice of the client & Retail employee across other IT streams

What you need to have to be our next audacious and creative talent:

• Experienced Technology leader with 10-15 years’ experience with Customer focused omnichannel engagement in a luxury retail environment and 5+ years of experience in product management & agile methodology
• Deep knowledge of retail operations, processes, organization needed to build and run successful luxury operations
• Deep knowledge & curiosity about available and future technologies in the industry, possible integration scenarios and capabilities​. Must be able to work at pace in a complex organization and show commercial awareness
• Strong partnership skills and highly effective influencing skills
• Proven track record of reviewing, improving and delivering positive results
• Evidence of overseeing competing programmes and effective prioritization
• Proactively learns about the business outside of technology in order to deliver a better service to the Customer and end user
• Proven track record of participation in design and delivery/deployment of retail applications, including Salesforce in a global and luxury context​
• Proven record and references of end to end solution delivery & global roll out of Digital / CRM / Clienteling / Retail / eCom systems in the luxury segment
• Consulting & advisory skills related to organisation, processes and best practices

Why your journey with us will be unique:

• We care of our employees well-being: we contribute to the cost of your health insurance
• On top of your 25 working days holidays, overtime is compensated with 8.5 additional days off: enjoy a summer day at the beach and a nice Christmas break
• Every Tuesday our HQ factory shop is open exclusively for you to access our amazing products with a discounted price and with the advice of a Beauty Advisor
• We recognize the importance of flexible work: you can work from home on a weekly basis
• Fantastic office location in the centre of Zurich to come
• And more.

The world of La Prairie is just a few steps away:

To all recruitment agencies:

La Prairie does not accept agency resumes. Please do not forward resumes to our jobs portal, We are not responsible for any fees related to unsolicited resumes.

At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our house and we are supporting professional equality for everyone. We welcome applicants with and from diverse background.