IT Support Analyst

☞ UBS

View: 158

Update day: 26-03-2024

Location: Zürich Zürich ZH

Category: Finance / Bank / Stock Sales Arts / Design Information Technology Executive management Serving / Cleaner / Maids PG / PB / Reception

Industry: Finance

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Job content

Switzerland - Zürich
Information Technology (IT)
Group Functions

Job Reference #

235739BR

City

Zürich

Job Type

Full Time

Your role

Do you have a knack for technology? Are you interested in working in the IT division in financial industry? Do you like investigating stuff, making it work and helping our business colleagues do their job more efficiently? Join our IT L2 application support team and...

  • support business applications and platforms along the business process and across several technical domains
  • analyze incident impact, identify probable cause and define workarounds
  • drive problem management and continual improvement of business applications and processes
  • ensure coordination and communication by upholding high incident and problem management standards for a timely issue resolution
  • uphold a knowledge database and contribute your subject matter expertise of supported IT products and services to stakeholders
  • implement improvements on application monitoring, statistics and telemetry

Your team

You’ll be working in an application support team in Zürich Opfikon or Altstetten. The team is responsible for L2 application support of a number of Trading, Settlement and Product Data related applications and ensures application availability as well as data quality. With insights into application design, functionality and the underlying technology stack and databases, we solve issues along agreed service levels and continuously drive product improvements on operational aspects. The team frequently optimizes and automates its working environment with a broad set of IT tools to increase service quality and efficiency.

Your expertise

  • an investigative mindset (you want to understand how stuff works)
  • strong analytical, deductive, puzzle solving skills (you figure out why it’s not working)
  • a background which combines technical skills (Unix/Oracle is a must) and a understanding of the financial industry (you are a techie who knows how banks work).
  • the ability to use helpful or analytical tools and to do some scripting and automation (Automation Anywhere preferable)
  • a convincing communication style in English and German
  • reliable and eager to take on responsibility and ownership for supported applications and willing to drive issues to solutions
  • capable of understanding clients and user needs and successful translation into good application support services.
  • initiative and outspoken with a drive to improve inefficiencies

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That’s what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We’re a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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Deadline: 10-05-2024

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