Operations Client Service Specialist Corporate Actions & Proxy Voting

☞ UBS

View: 132

Update day: 10-04-2024

Location: Zürich Zürich ZH

Category: Finance / Bank / Stock Consulting / Customer Service

Industry:

Job type: 100%, CDI, Temps de travail : 90-100%

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Job content

Critères de l’offre

Description du poste

Do you have a high client service orientation and risk awareness? Are you well-organized and detail-oriented? Do you know how to stay clam under pressure?

We’re looking for an Operations Client Service Specialist for the client segment Bank to:

  • support them in their day-to-day transactional business in the field of operation securities, corporate actions and proxy voting
  • ensure query resolution until completion within agreed service levels and at client satisfaction
  • commit to a culture of continuous improvement centered on client service
  • working with different stakeholders to ensure Operational
Excellence
  • coordinating between clients and internal units as well as custodians and external partners
  • providing support to customers to their daily business by analyzing and identifying issues related to custodial services; managing a resolution process within a defined Service Level Agreement
Description du profil

  • degree in business and commerce
  • previous client service experience within the financial
and securities services industry, preferably in the area of corporate actions and proxy voting
  • passion for dealing with clients and understanding of securities and global custody products
  • can-do mentality with proven ability to increase customer satisfaction with a KYC approach and a flair for new technologies such as automation and robotics
  • comfortable working with internal and external clients
  • team player
  • excellent skills in MS Excel / Power Point / Work / Outlook
  • fluent German and English in spoken and written, French / Italian skills will be an asset
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Deadline: 25-05-2024

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