Salesforce Senior Digital Product Owner - Aftermarket Sales Management

Product Strategy Development & Leadership:

• working closely with business owners, key stakeholders and internal partners throughout the organization to gather business requirements
• defining scope and benefits of projects and enhancements, translating business requirements into technical requirements
• developing the product roadmap
• conveying the vision of what is to be built to the development team & business partners

Development Leadership:

• acting as the key product feature decision-maker, maximizing the value of the product
• creating/validating user stories
• prioritizing development/scrum epics
• maintaining and prioritizing the product backlog according to business value for the life of the project
• communicating of product backlog priorities
• assisting with the elaboration of epics, themes and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
• validating IT related design and development work
• deciding on release dates and content
• participating in daily scrum, as needed
• participating in sprint planning meetings, reveals and retrospectives - inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team
• acting as the voice of the team, communicating status to stakeholders and internal partners
• partnering with the business to ensure end user acceptance testing
• developing release communications and training materials
• tracking budget performance
• monitoring an initiative post launch to ensure benefit realization
• management of support process and structure – process setup and execution monitoring – and making support related business decisions

The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise. The role requires strong leadership across multiple teams and departments, the ability to communicate with influence and with a technical aptitude.

This role is a strategic, senior level individual contributor who will own a portfolio of products/initiatives and have responsibilities including, but not limited to:

• owning reporting and analytics on product work,
• establishing and maintaining metrics to measure performance of work,
• creating and sustaining relationships with other organizations (IT, industry teams, etc.),
• facilitating working sessions / steering committees to drive performance and
• communicating directly with Senior Leaders from different areas of the organization.

Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

BACKGROUND/EXPERIENCE:

Basic Qualifications

• Four year Bachelor’s degree preferably in marketing, computer science, information systems, communications, marketing, engineering or related field
• 8+ years increasingly complex professional experience
• 4+ years experience leading a technical team while simultaneously managing multiple projects
• 2+ years experience as a product owner / manager
• 2+ years experience with the Agile methodology
• 2+ years experience working in Salesforce – Sales, Service or Experience Cloud
• Demonstrated ability to communicate appropriately to ensure a team’s success
• Strong accountability planning/organization, and teamwork
• Highly developed interpersonal skills to deal with sensitive, emotional, or potentially controversial situations
• Excellent oral and written communication skills

Top candidates will also have:

• Salesforce development experience – Sales, Service or Experience Cloud
• Domain expertise in business applications – preferably aftermarket and/or PSEs
• Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally
• Experience working with onshore/offshore team model
• Demonstrated ability to empower teams
• Knowledge of the software development lifecycle
• Background in Information Technology
• Product Owner certification