Global Senior Endpoint Deploy Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

"If you are looking for big, global challenges, Workplace Services in Consumer Experience is the place to come. ABB’s portfolio includes some of the most advanced power and productivity products and systems in the world. To help us work more efficiently, you need to understand the power and potential of information technology. If you have the energy, discipline, and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with talented people all over the world." In this role you will be responsible to deliver and to orchestrate the delivery of a Modern Workplace environment to all ABB’s end users worldwide. You will coordinate and supervise internal and external 3rd party supplier resources for the effective delivery and operational performance of the endpoint services, ensuring its continuous improvement and compliance. Endpoint services include end user software distribution, patch management, App store, OS imaging and update, device enrollment and provisioning, and configuration policies and GPO. This role reports to the Global Software Deployment Service Owner in Global End User Workplace Services.

Your responsibilities

• Key contributor to the global transformation from a traditional to modern endpoint management.
• Key contributor on the design and implementation of software deployment and configuration strategies, as from an on-prem environment to a hybrid on-prem and cloud-based enterprise.
• Reviews and approve endpoint management tools architecture changes.
• Collaborate with the service owner and the architecture team to create the service roadmap for Windows clients (physical or virtual) and with the end user hardware services owner to agree on future hardware standards.
• Raise endpoint management improvement requirements and ensures they are implemented with high quality.
• Ensures the entire endpoint services and sub-services provided and reported by support partners are highly available and compliant, including the management of end point manager software (servers and endpoints), and infrastructure (hosting and network).
• Verifies the user experience of endpoint management services, and continuously registers and implement changes to improve it.
• Approves clean up and deployment of software and its patches executed by support partner, according to business, license management and InfoSec requirements.
• Communicating frequently with service owners and other stakeholders to advise on application usage and deployment as well as re-harvesting opportunities.
• Provide direction and mentoring to the support partner and ABB teams on operational procedures and guidelines design.
• Be a service point of contact with ABB end users and customers, as well as an escalation point for services disruption.

Your background

• Expertise in Unified Endpoint Management Tools (Microsoft Intune and System Center Configuration Manager).
• Proactive in Continual Service Improvement, always open to adopt new and innovative IS techniques and technologies.
• Demonstrated ability to effectively manage multiple simultaneous projects and deliverables.
• Minimum of 7 years of experience in the relevant service area are required.
• ITIL certification v3 or v4, LEAN/Six Sigma Certification is preferred.
• Fluent spoken and written English.
• Experience in IS risk, security, and compliance.
• Strong education in information management, computer systems, business engineering or similar.
• Advanced usage Reporting analytics tools (Power BI, Tableau) is a nice to have.
• Project Manager, Agile certification is a nice to have.

More about us

Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. Interested in joining our team in this role? If so, we look forward to receiving your application via our online careers tool. Please submit your CV and motivation letter in English – documents in other languages will not be reviewed. Global Talent Acquisition Team, ABB Asea Brown Boveri Ltd. Let’s write the future. Together. www.abb.com/careers We reserve the right to withdraw this posting at any time.