Senior Program Manager CRM Global

☞ HP

View: 159

Update day: 25-04-2024

Location: Meyrin Genève GE

Category: Planning / Projects IT - Software

Industry: IT Services IT Consulting Computer Hardware Manufacturing Software Development

Job type: Full-time

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Job content

In this role you will lead the development of Customer Management program for Digital Direct International. The program is focused on driving improvements on customer acquisition, customer value, base monetization, and brand consideration. It covers 5 distinct domains of customer management: Customer management ecosystem and data architecture, customer insights and strategy, campaign and experience management and direct to customer platforms management.

As part of Digital Direct you will support strategic direct to customers transformation. You’ll be welcomed to HP, an innovative US$50bi company that keeps reinventing itself and is #1 in most areas it plays.

Scope
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Develop program assessment protocols for evaluation and improvement
  • Maintain organizational standards of satisfaction, quality, and performance
  • Oversee multiple program teams, ensuring program goals are reached
  • Manage budget and funding channels for maximum productivity
  • Manage program communications strategically
  • Work closely with project sponsor, cross-functional teams, and assigned project teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
  • Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
  • Identify key requirements needed from cross-functional teams and external vendors
  • Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
  • Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
  • Worldwide scope excluding USA
Required Experience
  • 10+ years in an advanced management role (preference given to those with program management experience)
  • Exceptional leadership, time management, facilitation, and organizational skills
  • Working knowledge of direct or database marketing and CRM highly desirable
  • Outstanding working knowledge of change management principles and performance evaluation processes
About You
  • You are an advocate of customer experience and driven by business outcomes.
  • You are a strategic thinker with roll-up-the-sleeves attitude and obsessive approach to execution.
  • You take accountability and feel motivated with opportunity to get things done.
  • You are comfortable with complex matters and can synthetize with ease. You appreciate clear communication.
  • You value an international dynamic environment, relationship with diverse stakeholders, partners and multidisciplinary teams.
About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion - it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

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Deadline: 09-06-2024

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